[1] INTRODUCTORY PROVISIONS
1.1. Comtrade Distribution d.o.o. Beograd with the registered seat in Belgrade, Municipality of Novi Beograd, Bulevar Zorana Đinđića 125i, Company Reg. No.: 17172140, TIN: 100000104 [hereinafter referred to as: »Comtrade«] informs all persons whose personal data are subject to collection and processing that their personal data will be processed in accordance with all the applicable laws and bylaws as well as in accordance with the rules contained in these Rules on Personal Data [hereinafter referred to as: »Rules«].
1.2. While conducting its business operations, Comtrade may assume the role of a personal data controller when, either independently or jointly with other controllers, defines the data processing purpose and method, whereas in certain other activities it may function as a processor processing the personal data on behalf of a third-party controller. In situations when Comtrade assumes the role of a personal data processor on behalf of a third-party controller, the data are being processed in accordance with an agreement or any other legally binding document defining the issues of personal data processing and protection, fully in compliance with the Law on Personal Data Protection [“Official Gazette of the RS”, No. 87/2018 – hereinafter referred to as: »Law«] as well as with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) [“Official Gazette of the RS”, No. 87/2018 – hereinafter referred to as: »GDPR«].
1.3. The Rules have been published on Comtrade website [https://www.www.comtradedistribution.com] in order to inform everyone in detail about how Comtrade processes personal data, including the information about: [1] how personal data are collected, processed and protected, [2] how data subjects enforce their rights, [3] internationally recognised standards for personal data processing and protection.
1.4. The purpose of these Rules is to establish the basic principles regarding protection of personal data during their collection. In the course of personal data collection and processing, Comtrade shall follow the principles laid down in Article 5 of the Law and Article 5 of the GDPR stating that personal data shall be:
1.5. Personal data protection in the Republic of Serbia is provided by the Commissioner for Information of Public Importance and Personal Data Protection [hereinafter referred to as: Commissioner] whose head office is in Belgrade, Bulevar kralja Aleksandra 15. The Commissioner’s contact information:
EMAIL ADDRESS: office@poverenik.rs
PHONE: +381 11 34 08 900
WEBSITE: www.poverenik.rs
[2] MEANING OF THE TERMS USED IN THE RULES
2.1. The specific terms used in these Rules shall have meaning stated below:
TERM | MEANING |
CONTROLLER | Comtrade Distribution d.o.o. Beograd,
Belgrade, Municipality of Novi Beograd, Bulevar Zorana Đinđića 125i Company Reg. No.: 17172140, TIN: 100000104 email: distribution.rs@comtrade.com contact phone: +381 (11) 201 55 55
|
DATA PROTECTION OFFICER | Dejan Perkovski
email: dperkovski@comtrade.com contact phone: +381652096909 |
PERSONAL DATA | Any information relating to a natural person who is or can be identified, directly or indirectly, in particular by reference to an identifier such as a name and identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person |
DATA SUBJECT | A natural person whose personal data are processed |
PROCESSING OF PERSONAL DATA | Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, grouping or structuring, storage, adaptation or alteration, disclosure, consultation, use, disclosure by transmission or submission, reproduction, dissemination or otherwise making available, comparison, restriction, erasure or destruction (hereinafter referred to as: processing) |
RESTRICTION OF PROCESSING | The marking of stored personal data with the aim of limiting their processing in the future |
PROFILING | Any form of automated processing used to evaluate certain personal aspects, in particular to analyse or predict aspects concerning a natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements |
PSEUDONYMISATION | The processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical, organisational and personnel-related measures to ensure that the personal data are not attributed to an identified or identifiable person |
FILING SYSTEM | Any structured set of personal data which are accessible according to specific criteria, whether centralised, decentralised or dispersed on a functional or geographical basis |
PROCESSOR | A natural or legal person processing personal data on behalf of Comtrade |
RECIPIENT | A natural or legal person, or a public authority to which the personal data are disclosed, whether a third party or not, unless this involves public authorities which receive personal data in accordance with the law and as a part of research of a specific case, and further process these data in compliance with the personal data protection rules relating to the purpose of the processing |
THIRD PARTY | A natural or legal person, or a public authority other than the data subject, controller or processor, and other than the person who, under the direct authority of the controller or processor, is authorised to process personal data |
CONSENT | Any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her |
PERSONAL DATA BREACH | A breach of personal data security leading to an accidental or unlawful destruction, loss, alteration, unauthorised disclosure of or access to personal data transmitted, stored or otherwise processed |
PUBLIC AUTHORITY | A state authority, body of a territorial autonomy or unit of local self-government, public enterprise, institution or any other public service, organisation or any other legal or natural person with public authorities |
COMPETENT AUTHORITIES | [1] Public authorities in charge of prevention, investigation and detection of criminal offences as well as of prosecution of criminal offenders or imposition of criminal sanctions, including protection and prevention of public and national security threats;
[2] A legal entity authorised by law to perform the activities referred to in item a) hereof |
[3] ENFORCEMENT OF RULES
3.1. The Rules apply to all actions involving collection and processing of personal data of the employees, potential employees – candidates [potential future employees], customers, users of Comtrade services such as Comtrade software and mobile app users, as well as other persons who consent to the usage of their personal data to receive marketing messages and persons who use Comtrade accounts on social media or Comtrade website referred to in Article 1.3 fully in compliance with these Rules.
3.2. Comtrade collects, processes and stores only the minimum personal data as defined by the Law or GDPR by applying the corresponding technical and organisational measures in order to accomplish the purpose of data collection and processing.
[4] CATEGORIES OF PERSONAL DATA COLLECTED AND PROCESSED
4.1. Comtrade processes only the minimum personal data that is necessary to achieve the specific purpose, including the following:
[5] HOW PERSONAL DATA ARE COLLECTED
5.1. Comtrade shall collect personal data directly from the data subjects which include:
5.2. When personal data are collected indirectly, Comtrade shall, if possible and feasible in a specific situation, previously obtain information about whether the person imparting the data is authorised to disclose other person’s personal data to Comtrade for Comtrade’s use and further processing. The person imparting other person’s personal data shall notify the person whose personal data are given to Comtrade about this and inform such person about all relevant aspects of processing, fully in accordance with Article 24 of the Law and Article 14 of the GDPR.
[6] COLLECTING AND PROCESSING OF SPECIAL PERSONAL DATA
6.1. Comtrade shall not collect or process personal data revealing race or ethnicity, political opinion, religious or philosophical belief or union membership, and it shall not process genetic information, biometric information used for unique identification of a person, health-related information or sexuality-related information or a natural person’s sexual orientation, which data are defined as special categories of personal data pursuant to Article 17 of the Law and Article 9 of the GDPR.
[7] LEGAL BASIS FOR PERSONAL DATA COLLECTION AND PROCESSING
7.1. Pursuant to Article 12 of the Law and Article 6 of the GDPR, processing shall be lawful and data shall be collected from persons if one of the following conditions of lawfulness of collection and processing applies:
[8] PURPOSE OF PROCESSING
8.1. In a specific case, Comtrade shall collect and process personal data for the following purposes:
8.2. In accordance with the principles and provisions contained in these Rules, Comtrade shall collect and process personal data depending on the category of persons whose personal data are subject to processing, and shall do so for the following purposes:
[9] STORAGE OF PERSONAL DATA
9.1. Collected personal data shall be stored over the time interval required to achieve the purpose of personal data processing for which such personal data have been originally collected, and on that account:
[10] AUTOMATED DECISION-MAKING AND PROFILING
10.1. Data subject has the right not to be subject to a Comtrade’s decision based solely on automated processing, including but not limited to profiling, if such decision produces legal consequences for such person or if such decision significantly affects his or her position, except if such decision:
10.2. Comtrade shall implement suitable measures to safeguard the data subject’s rights, freedoms and legitimate interests, including at least the following: [1] the right to obtain an intervention by a natural person controlled by Comtrade with regard to decision-making, [2] the data subject’s right to express his or her point of view with regard to Comtrade’s decision, and [3] the data subject’s right to contest the decision before Comtrade’s authorised person.
[11] SECURITY OF PROCESSING
11.1. All personal data collected and processed by Comtrade shall be stored in hardcopy or electronic format. In order to ensure security of personal data collected by Comtrade, all the necessary and applicable organisational, technical and personnel-related measures shall be implemented fully in accordance with the Law and GDPR by applying the following:
[12] RIGHTS OF PERSONS WHOSE PERSONAL DATA ARE PROCESSED
12.1. Any person whose personal data are collected and processed has the right to be informed at the time of data collection, i.e. to be provided with the information as defined by the Law and GDPR, which is referred to in Article 23 of the Law and Article 13 of the GDPR and which includes the following data:
12.2. In addition to the right to be informed, any person whose personal data are collected and further processed shall also have the following rights:
12.3. Comtrade shall provide to the data subject information on action taken on a request to exercise these rights without undue delay and in any event within 30 days of receipt of the request. However, that period may be extended by another 60 days where necessary, taking into account the complexity of the request. The data subject shall be informed of any such extension within 30 days of receipt of the request, together with the reasons for the delay.
12.4. Comtrade shall inform the data subject without delay, and at the latest within 30 days of receipt of the request, of the reasons for not taking action and on the right to lodge a complaint with the Commissioner and seek a judicial remedy.
12.5. All of the above information shall be provided to the data subject free of charge. Where requests are manifestly unfounded or excessive, in particular because of their repetitive character, Comtrade may charge a fee for the administrative costs of providing the information or taking the action requested, or refuse to act on the request fully at Comtrade’s own discretion.
12.6. The data subject shall be entitled to contact the Commissioner if he or she believes that his or her rights guaranteed by the Republic of Serbia legal regulations in force are violated.
[13] ENTRUSTMENT OF PROCESSING ACTIVITIES
13.1. As a data controller, Comtrade may also transfer the personal data to third parties providing complementary services. Only the person fully guaranteeing implementation of appropriate technical, organisational and personnel-related measures in a manner ensuring that the processing will meet the regulations and secure the protection of the rights of the data subject shall be designated as a processor.
13.2. The processing carried out by a processor shall be governed by a contract or other legal act that is binding on the processor in terms of complying with the Law and GDPR, and that governs all other relevant elements of the processing. For example, processors may include the companies providing the IT services [information and communication technology system maintenance or online presentation companies] as well as other persons performing specific processing activities in the name and on behalf of Comtrade, such as an accounting firm processing the employees’ salaries and other persons performing specific activities on behalf of Comtrade.
[14] TRANSFER OF PERSONAL DATA TO USERS AND THIRD PARTIES
14.1. Personal data shall be transferred when there is a legal obligation of their submittal based on request of a competent national authority. Furthermore, Comtrade may also transfer the personal data to its business partners when this proves to be essential for their business relations in accordance with the contract used to define the personal data safety pursuant to the regulations.
[15] TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES
15.1. Any transfer of personal data to a third country or to an international organisation shall be permitted pursuant to the regulations governing the personal data protection, and these shall be transferred to the countries or international organisations ensuring an adequate level of personal data protection, including the following countries and international organisations:
15.2. Your personal data may be transferred to recipients in the third countries or international organisations located outside the Republic of Serbia, depending on our affiliates and contact data processors. Such transfers are safeguarded, to the greatest extent possible, as defined by the Law or depending on the country of residence of the given natural person/data subject.
15.3. Transfer of personal data to recipients located outside the Republic of Serbia, namely our affiliates and data processors, involves implementation of the following safeguards:
The Government of the Republic of Serbia has brought a Decision on the List of Countries, Parts of Their Territories or One or More Sectors of Certain Activities in Those Countries and International Organisations where it is Considered That an Adequate Level of Protection of Personal Data is Ensured, or the member states and international organisations that are signatories of the Council of Europe Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data, and countries, parts of their territories or one or more sectors of certain activities in those countries and international organisations where it is considered by the European Union that an adequate level of protection is ensured.
The Commissioner for Information of Public Importance and Personal Data Protection has issued Standard Contractual Clauses which shall be put into effect when your personal data need to be transferred outside the Republic of Serbia and into the countries not marked as suitable in terms of personal data protection pursuant to the Decision on the List of Countries, Parts of Their Territories or One or More Sectors of Certain Activities in Those Countries and International Organisations where it is Considered That an Adequate Level of Protection of Personal Data is Ensured. Standard Contractual Clauses issued by the Commissioner for Information of Public Importance and Personal Data Protection are available in Serbian and can be found on the following link: https://www.poverenik.rs/sr/%D0%BF%D0%BE%D0%B4%D0%B7%D0%B0%D0%BA%D0%BE%D0%BD%D1%81%D0%BA%D0%B8-%D0%B0%D0%BA%D1%82%D0%B84/3251-%D0%BE%D0%B4%D0%BB%D1%83%D0%BAa-%D0%BE-%D1%83%D1%82%D0%B2%D1%80%D1%92%D0%B8%D0%B2%D0%B0%D1%9A%D1%83-%D1%81%D1%82%D0%B0%D0%BD%D0%B4%D0%B0%D1%80%D0%B4%D0%BD%D0%B8%D1%85-%D1%83%D0%B3%D0%BE%D0%B2%D0%BE%D1%80%D0%BD%D0%B8%D1%85-%D0%BA%D0%BB%D0%B0%D1%83%D0%B7%D1%83%D0%BB%D0%B0.html
Transfer of personal data belonging to data subjects located in the EU to recipients located outside the EU, namely our affiliates and data processors, involves implementation of the following safeguards:
The European Commission has the power to determine, on the basis of Article 45 of the GDPR, whether a country outside the EU offers an adequate level of data protection. At any time, the European Parliament and the Council may request the European Commission to maintain, amend or withdraw the adequacy decision on the grounds that its act exceeds the implementing powers provided for in the regulation.
The effect of such a decision is that personal data can flow from the EU (and Norway, Liechtenstein and Iceland) to that third country without any further safeguard being necessary. Transfers to the country in question will be assimilated to intra-EU transmissions of data.
The European Commission has so far recognised Andorra, Argentina, Canada (commercial organisations), Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Republic of Korea, Switzerland, the United Kingdom under the GDPR and the LED, and Uruguay as providing adequate protection.
15.4. The Standard Contractual Clauses for transfer of personal data to third countries pursuant to the Regulation (EU) 2016/679 of the European Parliament and the Council adopted by the Commission on 4 June 2021 can be found on the European Commission webpage https://commission.europa.eu/publications/standard-contractual-clauses-international-transfers_en.
[16] RECORDS OF PROCESSING ACTIVITIES
16.1. The electronic records of processing activities which are the responsibility of Comtrade, as the controller, shall contain the following information:
[17] NOTIFICATION OF A PERSONAL DATA BREACH
17.1. Comtrade shall, without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the Commissioner about the personal data breach which can result in an increased risk to the rights and freedoms of natural persons. If Comtrade fails to act within the specified interval of 72 hours after having become aware of the breach, Comtrade shall provide reasons for the delay in acting. In addition to the Commissioner, Comtrade shall also notify the data subject and shall describe in clear and plain language the nature of the personal data breach.
17.2. Comtrade shall not be required to notify the data subject about the data breach if:
[18] RULES ON COOKIES
18.1. A cookie is a small text file containing data, which is stored on a computer or any other device used to access an online presentation and which allows monitoring and analysis of behaviour of an online presentation user in order to personalise the content on Comtrade website. If the use of cookies enables identification of website users, such cookies represent the personal data, and they are subject to the provisions of these Rules.
18.2. The use of the cookies is permitted if the users are offered a clear and comprehensive explanation about the purpose of collection and processing of the data in accordance with the Law and provided that they are given an opportunity to either accept or reject such processing of the data.
18.3. Cookies can be disabled by changing the browser settings, but disabling the cookies may result in reduced website functionality.
18.4. Comtrade uses the following cookies on its website:
[19] FINAL PROVISIONS
19.1. All amendments to these Rules shall be made in writing and published on Comtrade website.
19.2. The Rules were published on Comtrade website on [date] and shall enter into force on the eighth day following that of its publication, namely on [date].
COMTRADE DISTRIBUTION D.O.O. BEOGRAD
Belgrade, Municipality of Novi Beograd, Bulevar Zorana Đinđića 125i
Company Reg. No.: 17172140, TIN: 100000104